Service Delivery, Cancellation, and Refund Policy
Last updated: July 2026
Elsie Day LLC provides custom-scoped professional services, including technical consulting, SEO, AI implementation, automation, digital strategy, and related business services. This policy explains how services are delivered, how cancellations are handled, and when refunds may apply.
Service Delivery
Services are delivered based on the written scope, proposal, invoice, statement of work, or service description provided to the client before work begins. Delivery timelines vary based on project scope, client responsiveness, required access, and the complexity of the work.
Pricing and Payment
Services are custom-scoped based on each client’s needs. All prices and payments are in U.S. dollars. Clients receive a written description of the services, deliverables, payment terms, and expected delivery schedule before work begins. Certain approved client arrangements may use flexible, customer-selected pricing.
Cancellations
Clients may request cancellation by contacting Elsie Day LLC in writing. If work has not yet begun, cancellation requests may be eligible for a full or partial refund depending on the payment terms already agreed to in writing.
Refunds
Because services are custom-scoped and may involve strategy, consulting, implementation work, research, planning, technical configuration, or other professional services, payments are generally non-refundable once work has begun. Any refund eligibility will be reviewed based on the written agreement, work completed, expenses incurred, and project status at the time of cancellation.
Client Responsibilities
Clients are responsible for providing required access, information, approvals, feedback, and materials in a timely manner. Delays in providing required information or access may affect delivery timelines.
Contact
Questions about service delivery, cancellations, or refunds may be sent to agency@elsieday.llc.